Terms & Policy
1. Booking & Appointments
Booking Deposit: A non-refundable deposit of 40% of the total service cost is required to confirm your appointment. This deposit will be applied toward your total service amount.
Late Arrivals: Clients arriving more than 40 minutes late may need to reschedule, and the 40% deposit may be forfeited.
Rescheduling & Cancellations: You must notify us at least 1 hours before your appointment to reschedule or cancel. Failure to do so will result in the loss of your 40% deposit.
2. Nail Press-Ons Purchases (Online Store)
Product Description: We provide detailed descriptions and images of our nail press-ons to ensure you have all the necessary information before purchasing. Please note that colors may slightly vary due to screen settings.
Sizing: It is your responsibility to provide the correct nail sizes for custom press-ons. We recommend using our sizing kit to ensure a perfect fit. Incorrect sizes due to customer error will not be eligible for refund or exchange.
Custom Orders: Custom designs are available. Please allow 5-6 business days for creation and shipping of custom orders. Once a custom order is placed, it cannot be canceled.
Payment: Full payment is required at the time of purchase for all nail press-ons.
Shipping: We offer domestic and international shipping.
Shipping times vary depending on your location. Once shipped, we are not responsible for any delays caused by the shipping provider.
Returns & Exchanges: Due to the nature of the product, we do not accept returns or exchanges on nail press-ons unless the product is defective.
If you receive a defective item, please contact us within. 5 days with photos, and we will arrange a replacement.
Refunds: Refunds are only applicable for defective products. No refunds are issued for incorrect sizing or change of mind. Shipping costs are non-refundable.
3. Service Guarantee
We strive for perfection, but if you're unsatisfied with your nail service, please notify us within 2 days for a complimentary touch-up. After this period, regular charges will apply.
4. Health & Safety
Please inform us of any allergies, sensitivities, or health conditions before your appointment.
We reserve the right to refuse service if you have any nail or skin conditions that could be aggravated by our products or treatments.
5. Personal Belongings
We are not responsible for any lost or damaged personal items during your appointment.
6. Payment
Full payment is required at the end of your appointment. We accept Online payment method, with multiple payment methods for your ease.
Prices are subject to change without notice. You will be notified of any changes before your appointment.
7. Privacy
We respect your privacy. Any personal information collected will only be used for booking and customer service purposes and will not be shared with third parties.
8. Photography
We may take photos of your nails before and after the service or of custom press-on orders for promotional purposes.
Please let us know if you do not wish to have your photos used.
9. Refund Policy
For services: We do not offer refunds for services rendered. Please refer to our service guarantee above if you encounter any issues with your nails.
For products: Refunds are only applicable for defective nail press-ons. No refunds for incorrect sizing or change of mind.
10. Liability
Nails by Maheen Sahibzada is not liable for any allergic reactions, injuries, or damage caused by misuse of products after the service has been rendered or products have been delivered.
11. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Please review them periodically.
Feel free to drop us an email at nailbymaheensahibzada@gmail.com for any queries or concerns or you can fill in the contact form below!